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At Marketing Lawyers we specialise in mystery shopping for law firms, our services are designed to evaluate and enhance your law firm’s enquiries, email and call handing practices.

We provide objective, actionable insights into how your firm manages client communication, helping you improve service quality and client satisfaction.

Our MD, previously ran a law firm new enquiries team handling over 3,500 new leads per month.

Free Initial Discussion And Quote

For a free initial discussion and for a no-obligation quote, please call us on 0330 133 8783 or email [email protected].

Email/Enquiry Communication

Effective enquiry handling is crucial for maintaining professional client relations. Our mystery shopping service tests how your firm manages client enquiries and we suggest ways that this can be improved.

Call Handling

Phone interactions are often a client’s first point of contact with your firm. We assess:

  • Reception & Greeting – how the calls are answered, including warmth and professionalism of greeting.
  • Handling of Enquiries – how effectively various types of enquiries are handled, e.g. accuracy of information provided and ability to address client needs.
  • Call Management – how calls are managed throughout conversation, e.g. hold times, transfer protocols and follow-up actions.

Actionable Insights

We provide you with detailed reports on these practices. We discuss strengths and areas of improvement, as well as recommendations for future practice to improve communication processes and further develop staff training.

Why Choose Us?

At Marketing Lawyers, we are committed to helping law firms excel in client communication. Our mystery shopping services provide valuable insights into your firm’s enquiry and call handling practices. This ensures that every client interaction reflects the professionalism and excellence of your firm.

How To Get In Contact

As specialists in the legal industry, we can assist you wherever you are based. To learn more about how we can help you, then contact us today for a free initial discussion, please call us on 0330 133 8783 or email [email protected].

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    What our clients say

    Really enjoyed working with Ben. It’s refreshing to find an SEO consultant who is so passionate about the industry and goes the extra mile for his clients. Ben’s work with me has helped me deliver results for our firm.

    Rebecca

    Law Firm Marketing Manager

    I worked with Ben Trott and Marketing Lawyers on a project for a law firm in 2023. His expert work and guidance achieved outstanding results. I would highly recommend them.

    James O’Hara

    Partner (Solicitor)

    Fantastic help throughout the whole process!

    Yvette Ratchford

    Solicitor - Scion Legal

    An experienced and reputable company which provides advice, assistance and training for all aspects of legal marketing and business development.

    Manjinder Kang

    Solicitor

    I have worked closely with Ben over a number of years to develop and market niche new practice areas and specialisms within the law. Ben is an absolutely outstanding marketer and in particular his knowledge of and expertise in digital marketing is second to none… This led directly to an increase in new enquiries and instructions… This created a “snowball effect” in which those instructions increased our expertise in the field and, as a consequence, our ability to market ourselves and receive further enquiries and instructions. I would not hesitate to recommend Ben to anyone.

    Gary B

    Solicitor, Director

    I cannot recommend Ben highly enough. Professional at all times. . . he has been a huge success and made a significant difference to his current firm.

    Maria

    Law Firm Owner

    Ben took part in a business panel at our 2017 Lawshare Conference- Making it Work. . . Ben really impressed the audience with his knowledge of the legal market and was able to pass on practical tips on growing a law firm through marketing. Ben came across as very personable and knowledgeable with a clear passion for what he does! We had excellent feedback from the event and especially Ben’s words of advice.

    Caroline

    Senior Associate Solicitor

    I have worked with Ben professionally for a number of years. He is an extremely talented marketing director with a very broad and deep expertise in all aspects of law firm marketing. His knowledge of online-marketing in particular is second-to-none. I know of few other people as hard-working and dedicated as Ben is. I strongly recommend him for his knowledge, expertise and experience.

    Chris

    Solicitor

    I arranged two webinars through Marketing Lawyers and both were fantastic. . . we received great feedback from our webinars attendees.

    Hayley Manson

    Setfords

    Great presentation from Ben to our event for lawyers, really good applied examples and discussion after the event too!

    David

    Nexa Law

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