At Marketing Lawyers we specialise in mystery shopping for law firms, our services are designed to evaluate and enhance your law firm’s enquiries, email and call handing practices.
We provide objective, actionable insights into how your firm manages client communication, helping you improve service quality and client satisfaction.
Our MD, previously ran a law firm new enquiries team handling over 3,500 new leads per month.
Free Initial Discussion And Quote
For a free initial discussion and for a no-obligation quote, please call us on 0330 133 8783 or email [email protected].
Email/Enquiry Communication
Effective enquiry handling is crucial for maintaining professional client relations. Our mystery shopping service tests how your firm manages client enquiries and we suggest ways that this can be improved.
Call Handling
Phone interactions are often a client’s first point of contact with your firm. We assess:
- Reception & Greeting – how the calls are answered, including warmth and professionalism of greeting.
- Handling of Enquiries – how effectively various types of enquiries are handled, e.g. accuracy of information provided and ability to address client needs.
- Call Management – how calls are managed throughout conversation, e.g. hold times, transfer protocols and follow-up actions.
Actionable Insights
We provide you with detailed reports on these practices. We discuss strengths and areas of improvement, as well as recommendations for future practice to improve communication processes and further develop staff training.
Why Choose Us?
At Marketing Lawyers, we are committed to helping law firms excel in client communication. Our mystery shopping services provide valuable insights into your firm’s enquiry and call handling practices. This ensures that every client interaction reflects the professionalism and excellence of your firm.
How To Get In Contact
As specialists in the legal industry, we can assist you wherever you are based. To learn more about how we can help you, then contact us today for a free initial discussion, please call us on 0330 133 8783 or email [email protected].
